Toyotomi Europe Sales B.V.

Huygensweg 10, 5466 AN, Veghel, Nederland

Frequently Asked Questions

Please read our FAQ before sending us a message.

All paraffin heaters distributed in Europe must at least have the CE seal of approval. Certain countries such as France and Germany have additional safety regulations as well as the CE seal. These are assured via the NF and Tuv/GS seals of approval. For example NF/GS approved heaters are fitted with an infrared CO2 sensor to monitor air quality, and the fuel type is specified exactly. In combination with the correct fuel and instructions for use, these seals of approval (depicted below) have led to flue less paraffin heaters being regarded these days as a safe, flexible and frequently economical form of heating.
The NF/GS seal for flue less (mobile) paraffin heaters is described in the norm NF – D 35.300 issued by AFNOR and the subsequently updated directive NF 128. Adherence to the various safety regulations is monitored both by the renowned French inspection institute LNE (Laboratoire National des Essais) and EUROVENT - CERTITA in Paris. Paraffin heaters compliant with the NF/GS requirements are permitted to carry the specific seal of approval. In addition, the exact specifications that the fuel must meet are described in a French legal decree (Arrêté 25-06-2010). If a fuel meets the product specification set by this norm, it is suitable for all makes of heater because the EUROVENT-CERTITA / LNE adheres to this norm when issuing its NF/GS seal for heaters. As well as having the correct fuel specification, it is important that the product is measured out correctly and that the logistical process guarantees the quality until delivery to the consumer, without the risk of contamination by water or other harmful substances.
Mobile paraffin heaters work by ‘open combustion’, which means they draw the oxygen required for combustion from the room where they are located. It is therefore always essential to ensure good ventilation and to adhere to the manufacturer’s indications regarding the minimum space volume in which the heater should be used. The new generation of fuels, including Toyotomi Premium Heating Liquids, are virtually free of sulphur and aromatic hydrocarbons to guarantee high quality combustion. However, one should always ensure normal ventilation and a supply of fresh air when using flueless heaters of this type.
The indications on how and when to change the wick will vary, depending on the make of paraffin heater. You should therefore first read the manufacturer’s user instructions or indications on the website of the relevant manufacturer/importer. In general, heaters with wicks are more sensitive to variations in the quality of the fuel that is used. This comes about because the wick material (partly cotton, felt or fibreglass) can become blocked; the upper edge then gets hard and the wick eventually needs changing. There are no exact guidelines regarding the life of a wick ( 1 to 3 seasons is usual, providing the fuel is compliant with European directives on viscosity and sulphur, benzene and aromatic hydrocarbon content). Most notably, the ‘cheaper’ paraffin types sold at petrol stations frequently fail to comply with the aforesaid directives, and are more likely to be contaminated with harmful substances, leading to excessive wear of (components of) the heater. 
Most paraffin heater manufacturers advise that a heater will always briefly give off some odour (1 - 2 minutes) on igniting and extinguishing it. This is because the heater is not yet up to temperature or, conversely, because some unburned gases are released after extinguishing. The use of odourless paraffin (defined in the French norm as having a maximum aromatic hydrocarbon content of 1% m/m) has now reduced the traditional ‘odour problems’ of paraffin heaters to a minimum. With Toyotomi Premium Heating Liquids, however, we go a step further. Toyotomi Plus has an aromatic hydrocarbon content of less than 0.1% m/m, making it practically odour-free in use. Toyotomi Clear is a GTL synthetic fuel derived from natural gas. Its purity means it is completely free of aromatic hydrocarbons (less than 0.007% m/m). Both products guarantee optimal functioning of mobile heaters, especially as regards odour emission.
The 4 formula of Toyotomi Premium Heating Liquids can all be used with all the makes of mobile heater that are available in Europe. In Europe, France is the biggest sales market for paraffin heaters and the fuel for these. For that reason, all importers and distributors of the well-known makes of (paraffin) heaters conform to the commonly accepted French directives (available on request). Toyotomi Premium Heating Liquids work perfectly with all brands of heater and also comply with the warranty terms set by heater manufacturers. The technical specifications of our fuels is in conformity to the legal requirements in France, such as NF 128 / Arrêté 25-6-2010.
The most reputable European paraffin heater manufacturers/importers adhere to the same product specifications for their fuels as Toyotomi Premium Heating Liquids, simply because these have always had to comply with the strict French NF/GS norm. Of course, the specified fuel should also be measured out and distributed in accordance with the highest quality standards to avoid contamination. As one of Europe’s leading suppliers, Toyotomi has over 50 years of experience in distributing fuels and can therefore guarantee top quality. Our ambition is to give the highest feasible quality for the lowest feasible price. Can I mix different brands of paraffin? You can alternate between the most commonly used fuel brands as long as you at least stick to the unwritten rule: burn off all the fuel in your heater before switching to a different brand. Read our special note on this issue; NOTE : Make sure your heater’s existing reserve is consumed before switching to Toyotomi Premium Heating Liquids!  If you switch to using Toyotomi Premium Heating Liquids, it is a good idea to burn up all the heater’s existing reserve first. This is especially important in heaters with wicks; this will ensure that all the fuel in the wick is burned off. To avoid unpleasant odors, it is best to do this outdoors. You can subsequently fill the heater again with Toyotomi Plus, Toyotomi Max, Toyotomi Prime or Toyotomi Clear. To ignite, follow the procedure described in the instructions that came with your heater. Furthermore, it is advisable to change your heater’s wick as and when necessary! You can read more about this in the FAQ section.
We recommend that you store the paraffin in the original container, preferably in a cool, dark space and away from any heat source. Under these conditions, the fuel can be kept for about 1 year without any problem. Always read the instructions on the label before use. When transporting the jerry can, make sure that the cap is properly closed and that the seal ring is intact. We also recommend that you completely burn off any fuel remaining in the heater at the end of the cold season. Once the heater has been extinguished and has cooled completely, it is best stored in a dust-free environment. At the start of the cold season it is best to begin with fresh fuel and read the user manual’s instructions about starting up your heater again.
Toyotomi fuels are sold in 100% recyclable HDPE or PET jerrycans. HDPE and PET are plastic materials that can easily be recycled. It can be melted down to produce new plastic products. You can recognise HDPE or PET jerrycans by the embossed recycling symbol. On all our cans this symbol is on the underside of the jerry can. Your empty Toyotomi jerry can is best disposed of in accordance with your local authority’s guidelines for separation of plastic waste. There is no deposit on the jerry cans.
BIG website reference, download string to the MSDS files.
The warranty conditions of our different products vary per type or model. In most cases our Zibro branded products carry a 4-year warranty, while most Toyotomi branded products will have a 2-year warranty. Check the specifications or user manuals for the warranty period and conditions of each of our products. If you are no longer in possession of the manual of one of our specific products, you can find it in the product database of this website.In case a problem occurs on one of our products, you should consult your manual first. In case this does not solve your problem, contact your local dealer.

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